Maurvolt Electrical Services Inc. ("Maurvolt", "we", "us", or "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and, where it applies, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
We only collect personal information that is reasonable and necessary to provide our electrical services and to respond to your enquiries. Depending on how you interact with us, this may include:
- Contact details — your name, phone number, email address, and service address.
- Project information — details you provide about the electrical work you need (for example, EV charger installation, panel upgrade, fault finding, or renovation electrical), site conditions, and photos you choose to share.
- Estimate & booking details — information submitted through our online estimate form, by phone, by text, or by email.
- Payment and billing information — billing name, address, and transaction records (card payments are processed by our payment provider; we do not store full card numbers).
- Communications — records of calls, texts, emails, and messages between you and Maurvolt.
- Website usage data — limited technical information such as IP address, browser type, pages viewed, and referring page, collected automatically when you visit our website (see Cookies & analytics).
2. How we use your information
We use personal information for purposes a reasonable person would consider appropriate, including to:
- respond to estimate requests, enquiries, and bookings;
- prepare quotes and schedule, perform, and follow up on electrical work;
- communicate with you about your project, appointments, and service updates;
- invoice you and process payments;
- meet our legal, safety, insurance, warranty, and electrical-code obligations;
- maintain records and improve our services and website; and
- send you service-related or, with your consent, occasional promotional messages (you can opt out at any time).
3. Consent
By providing us with your personal information — for example, by submitting the estimate form, calling, texting, or emailing us — you consent to our collecting, using, and disclosing that information for the purposes described in this policy. Where required, we will obtain your express consent. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details below. Withdrawing consent may limit our ability to provide certain services.
4. Disclosure to others
We do not sell or rent your personal information. We may share it only as needed to operate our business or as permitted or required by law, including with:
- Service providers who work on our behalf — such as scheduling, CRM, communications, payment processing, and website hosting providers — bound to protect your information and use it only for the services they provide to us;
- Suppliers or subcontractors where necessary to complete your project;
- Authorities, inspectors, or insurers where required for permits, electrical-code compliance, safety, warranty, or legal reasons; and
- Professional advisors (such as legal or accounting advisors) where appropriate.
Some service providers may store or process data outside Alberta or Canada. Where that occurs, your information may be subject to the laws of the jurisdiction in which it is held. We take reasonable steps to ensure it remains appropriately protected.
5. Retention
We keep personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, tax, warranty, and insurance requirements. When information is no longer needed, we securely destroy, erase, or anonymize it.
6. Safeguards
We protect personal information with security safeguards appropriate to its sensitivity, including physical, organizational, and technological measures such as restricted access, secure devices and accounts, and reputable third-party providers. While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies & analytics
Our website may use cookies and similar technologies to make the site work, remember preferences, and understand how visitors use it. We may use analytics tools that collect aggregated, non-identifying usage information. You can set your browser to refuse cookies or alert you when cookies are being sent; some parts of the site may not function properly if you do.
8. Your rights
Under Alberta's PIPA, you have the right to:
- access the personal information we hold about you and ask how it has been used and disclosed;
- request correction of inaccurate or incomplete information; and
- withdraw consent, subject to legal or contractual limits.
To exercise these rights, contact us using the details below. We may ask you to verify your identity and will respond within the timeframes required by law. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) at oipc.ab.ca.
9. Children's privacy
Our services and website are directed to adults. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised. Material changes will be posted on this page, and your continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. How to contact us
For questions about this policy, to access or correct your information, or to make a privacy complaint, contact our Privacy Officer:
- Maurvolt Electrical Services Inc.
- Edmonton, Alberta, Canada
- Phone: 780-517-6742
- Email: hello@maurvolt.ca